Refund policy

Last updated: October 10, 2026

At Urban Lyric we want you to be happy with your order. You can return any item within 30 days of the date it was delivered to you.

Returns if you change your mind or the size doesn't fit

  • Return window: 30 days from the date of delivery
  • Condition: unworn, unwashed and undamaged, with the original tags attached. Trying an item on to check the fit is fine.
  • Cost: return shipping is paid by the customer. Original shipping was free, so nothing is deducted from your refund.
  • Refund: the full price of the returned item, to your original payment method

Size exchanges

If your item doesn't fit, you can exchange it for a different size within 30 days of delivery. You pay the shipping to send the original item back, and we ship the new size to you free of charge.

Damaged, defective or wrong items

  • Please contact us within 30 days of delivery with your order number and a photo of the problem.
  • Cost: free. We cover the return shipping, or we may ask you to keep the item.
  • Outcome: your choice of a free replacement or a full refund to your original payment method

How to start a return or exchange

Email info@urbanlyric.com with your order number and the item you want to return, or use our contact page. We reply within 1–2 business days with the return instructions and the address to send your item to.

Refund timing

Once your return arrives and is checked, we email you to confirm the refund. Refunds are issued to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show it. If you haven't received your refund after 15 business days, please contact us at info@urbanlyric.com

Related policies

Shipping Policy · Payment Policy · Privacy Policy · Terms of Service

Contact Information

Store name: Urban Lyric
Company name: Kaelo Gallery
Company address: 13 Greenbelt Cres, Richmond Hill, ON, L4C 5R9, Canada
Business number: 75031 5178
Phone: +1 437 226 1288
Email: info@urbanlyric.com
Contact page: urbanlyric.com/pages/contact

Customer service hours
Monday to Friday: 9:00 AM – 5:00 PM (ET)
Saturday and Sunday: 11:00 AM – 4:00 PM (ET)
We aim to respond to your inquiries within 1–2 business days